Frequently Asked Questions
A: The One Buffalo Online Store accepts Visa, MasterCard, American Express, and Discover.
Q: Is it safe to use my credit card?
A: Yes. Online security is our highest priority. Our web store is specifically designed to be safe so you can feel comfortable using your credit card via our secure server, which encrypts all submitted information.
Q: How frequently are orders processed?
A: The One Buffalo Online Store strives to fulfill orders within 2-3 business days, some items have customization features so please allow around 10-15 business days for those items to be completed before your order will ship. Orders are shipped from ADPRO Sports in Buffalo, NY.
Q: Can I place an order by phone or mail?
A: We encourage all orders to be placed online to ensure accuracy and allow for our systems to communicate with you along the way.
Continental United States - $5.99 - fulfilled by the United States Postal Service
UPS Ground (1-5 Business Days) - $9.99
2nd Day Air - $29.99 (within the U.S. only)
Next Day Air - Add $39.99 (within the U.S. only)
*All packages shipping to Hawaii, Alaska, and Puerto Rico must be sent 2nd Day Air.
Shipping to Canada - $32.99
In addition, shipments to Canada are subject to import charges and taxes, which are the responsibility of the purchaser.
Shipping costs may vary from country to country. Please call 1-844-246-1358 for further details. Shipments outside the U.S. may be subject to import charges and taxes, which are the responsibility of the purchaser.
All Shipping times are based on business days. No shipping occurs on Saturday, Sunday, or nationally recognized holidays. All APO and FPO orders must be shipped via the United States Postal Service. Packages cannot be tracked and delivery cannot be guaranteed. ADPRO SPORTS is not responsible for lost or stolen packages. ADPRO SPORTS cannot ship to P.O. Boxes.
Q: What is the return policy? How do I return or exchange an item?
A: Your satisfaction is guaranteed. All returns must be done so within 30 days of purchase. For more details please visit our Return Policy page.
Q: Do you provide a tracking number for my order?
A: We provide online tracking through our site. When you place an order, we will ask you for a valid e-mail address. At the time of shipment, an e-mail will be sent containing a tracking number. Select the Track Order button to track your package.